Privacy policy
Governing Law and Jurisdiction
This Privacy Policy is issued by CloudRest, a sole trader business registered and operating in Queensland, Australia. CloudRest is committed to protecting your personal information in accordance with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and where applicable, the New Zealand Privacy Act 2020.
1. What Information We Collect
When you visit our website or place an order, we may collect the following types of personal information:
Your name, email address, phone number, and shipping address provided at checkout. Payment information processed securely through our payment provider. Your order history and communication history with our support team. Technical data including your IP address, browser type, and browsing behaviour on our site collected through cookies and analytics tools.
We only collect information that is necessary to process your order, provide customer support, and improve your shopping experience.
2. How We Use Your Information
CloudRest uses your personal information for the following purposes:
To process and fulfil your order, including transmitting necessary details to our fulfilment and logistics partners. To communicate with you regarding your order status, shipping updates, and any support queries. To send you marketing communications where you have opted in to receive them. You may unsubscribe at any time. To comply with legal obligations and resolve any disputes that may arise.
3. Sharing Your Information With Third Parties
CloudRest does not sell your personal information to third parties. However, in order to fulfil your order, your personal information including your name, shipping address, and order details will be transmitted to our international fulfilment partners and logistics providers. These partners are located overseas, including in Asia, and are engaged solely for the purpose of processing and delivering your order.
By placing an order with CloudRest, you consent to your personal information being transferred to these overseas recipients. CloudRest takes reasonable steps to ensure that our partners handle your information in a manner consistent with the Australian Privacy Principles, however we are unable to guarantee that overseas recipients will comply with Australian privacy law in all circumstances.
We may also share your information with the following service providers where necessary: Shopify as our e-commerce platform, our payment gateway provider, and email marketing and customer support platforms.
4. Cookies and Tracking
Our website uses cookies and similar tracking technologies to improve your browsing experience, analyse site traffic, and deliver relevant advertising. You may disable cookies through your browser settings, however doing so may affect the functionality of certain parts of our website.
We use Meta Pixel and other advertising tools to measure the performance of our campaigns and retarget visitors who have shown interest in our products. This may involve the collection of data about your browsing behaviour across websites. You can opt out of personalised advertising through your device or browser settings or through the relevant platform's privacy controls.
5. Data Retention
We retain your personal information for as long as is necessary to fulfil the purposes outlined in this policy, to comply with our legal obligations, and to resolve any disputes. Order records are generally retained for a minimum of seven years in accordance with Australian tax and business record keeping requirements.
6. Your Rights
You have the right to request access to the personal information we hold about you, to request corrections to any inaccurate information, and to request that we delete your information where we are no longer required by law to retain it. To make any such request, please contact us through our Contact Us page and fill out all applicable fields.
For New Zealand customers, you hold equivalent rights under the New Zealand Privacy Act 2020, including the right to access and correct your personal information held by CloudRest.
7. Security
CloudRest takes reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our website is hosted on Shopify's secure platform, and all payment transactions are encrypted. However, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.
8. Links to Third Party Websites
Our website may contain links to third party websites. CloudRest is not responsible for the privacy practices of those websites and encourages you to review their privacy policies independently.
9. Changes to This Policy
CloudRest reserves the right to update this Privacy Policy at any time to reflect changes in our operations, legal obligations, or regulatory requirements. Updates take effect immediately upon publication. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about how we handle your personal information, please contact us through our Contact Us page and fill out all applicable fields.