Return Policy
Our 30-Day Comfort Guarantee
We want you to love your Cloudrest Puff Pillow. If you're not completely happy with it, you can return it within 30 days of delivery for a refund or exchange, subject to the conditions below.
Eligibility
To be eligible for a return, your item must be:
- Returned within 30 days of the delivery date.
- In its original condition, clean, undamaged, and with any original packaging where possible.
For hygiene reasons, we're only able to accept returns of used pillows where the item is faulty, not as described, or otherwise covered by your rights under the Australian Consumer Law. Change-of-mind returns should be unused and in resalable condition.
How to Start a Return
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Email us at info@shopcloudrest.com with your order number and the reason for your return.
- We'll respond within 1–2 business days with return instructions and the return address.
- Once we receive and inspect your item, we'll email you to confirm your refund or exchange.
Please don't send items back before contacting us, returns sent without prior approval may not be processed.
Refunds
Once your return is approved and received, your refund will be processed to your original payment method within 5–10 business days. Depending on your bank or card provider, it may take a few additional days to appear.
Return Shipping
- For change-of-mind returns, you're responsible for the cost of return shipping.
- For faulty, damaged, or incorrect items, we'll cover the return shipping and send a replacement or full refund, including any original shipping paid.
We recommend using a tracked shipping method for returns, as we can't be responsible for items lost in transit back to us.
Faulty or Incorrect Items
If your pillow arrives damaged, faulty, or not as described, please contact us within 7 days of delivery with photos of the issue. You're entitled to a repair, replacement, or refund in line with your rights under the Australian Consumer Law.
Your Consumer Rights
Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You're entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You're also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure doesn't amount to a major failure.
Questions?
Contact us any time at info@shopcloudrest.com, we're happy to help.